Tuesday, December 21, 2010
Petzl issues a statement on the New Nomic and Ergos
copy and paste the URL below for full details:
As it was pointed out quickly to me this morning Petzl has not issued a recall. Nor is this a safety issue. (in my opinion and Petzl's) But call it what you will, Petzl will fix the faulty tool pommels in the short term and replace them with a new version once they are available in the fall of 2011.
Bravo to Petzl! for doing the right thing and doing it as quickly as possible. This response is less than a week after seeing the first pair of damaged tools.
Petzl is also setting up a very quick return and repair program (one day turn around in Utah after Jan 1st) for any effected tools. Call your local Petzl rep for the details. The fix is an additional pin through the handle. Petzl will have a team on site at the Ouray Ice Fest adding the pin and extra pommel support to anyone with the newest tools. How cool is that?
What follows is the text of their message.
"Information concerning autumn 2010 versions of the NOMIC (ref. U21 2) and ERGO (ref. U22) ice climbing tools :
It has come to our attention that the adjustment system of the GRIPREST (the lower hand rest at the bottom of the handle) on the 2010 NOMIC (U21 2) and ERGO (U22) in some cases may not stay fixed in the desired size position.
This issue concerns NOMIC and ERGO ice tools with serial numbers between 10208 and 10329 and all GRIPREST (U21 GR2)
accessory parts. It does not concern the new QUARKs or the older versions of the NOMICs, QUARKs and QUARK ERGOs.
Following conversations with end users and extensive lab testing, we have determined that this problem can occur when an inward force is applied to the GRIPREST, damaging the adjustment teeth at the base of the tool's handle that mesh with the GRIPREST (see photo). Once this damage occurs, users may lose the ability to fix the GRIPREST in the desired size position.
Petzl has developed a solution to reinforce the GRIPREST, which permanently fixes it in the position of your choice (S, M, or L). This procedure will be expedited to reduce any interruption to your climbing season. Because this solution eliminates the ability to adjust the grip's size, we will replace your tools with redesigned versions of the NOMIC or ERGO once they are available in autumn 2011.
Anyone with a damaged NOMIC or ERGO or who has concerns about the durability of the GRIPREST adjustment system, is encouraged to contact the Petzl distributor in their country or return the tools to the store from which they were purchased for further information about the warranty procedure. You will be provided with directions on what to do next, as well as an
estimated time to modify your tools and have them returned to you.
We would like to thank the climbers that alerted us to this issue.
We sincerely apologize for any inconvenience this may cause you,
Paul Petzl (President), Romain Lécot (General Manager) and the entire Petzl team"