tag:blogger.com,1999:blog-6940163880772720830.post2949133074949238765..comments2024-03-16T10:11:19.302-07:00Comments on Cold Thistle: Credit Check?Danehttp://www.blogger.com/profile/08300760603627210620noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-6940163880772720830.post-13584740528883304782013-01-19T00:58:46.477-08:002013-01-19T00:58:46.477-08:00My OR A+ story: had an 4 year old celestial jacket...My OR A+ story: had an 4 year old celestial jacket (10oz paclite jacket) with holes in it no longer waterproof. Sent an email asking for an axiom which was $125 more expensive than my jacket was NEW and they said sure no problem. I sent my jacket in and got my new one so quick I think they must have sent it out before they even got the old one! I don't think they advertise their infinite warrantee as much as patagonia's ironclad but it seems to hold up. <br />My Patagonia experience has been quite good, they are slow with the process but they are willing to upgrade your product (nano pullover to nano puff) without a fuss.Jon Rhoderickhttps://www.blogger.com/profile/07145952556525826178noreply@blogger.comtag:blogger.com,1999:blog-6940163880772720830.post-30988455837887570992013-01-15T09:37:43.316-08:002013-01-15T09:37:43.316-08:00SteepAndCheap/Backcountry: A. They usually have my...SteepAndCheap/Backcountry: A. They usually have my size (small) and usually have the best price I can find online. For years I've heard their customer service is great. I contacted their customer service for the first time in November 2012. The description for a pair of skins (G3 brand) said they came with skin savers, but I didn't receive any. Talking on the phone was pleasant and they 2-day shipped them to me with no hastle.<br /><br />o2gearshop.com: A+. Sometimes they have the cheapest price online, other times they have some slammin' deals. My last purchase was last week, where I found the Arcteryx Aphix hoody (bought immediately after I read your review, Dane) shipped for about $158 (now sold out, I believe). On the product webpage they said it would be shipped after 5-7 business days, but was shipped sooner and I received it within 7 days of ordering.<br /><br />REI: A. I'm lucky to live close to one, and I can spend hours browsing around. I've only ordered online from them once, during Black Friday for 50% off and free ground shipping (promptly shipped and received after 3-4 days). Returns to the store are quick and easy.<br /><br />Patagonia: F. I live close to a retail store, and occasionally go in to try stuff on, but I hate the boxy cut and nothing fits my small frame (5'6", 125 lbs.). I own nothing from Patagonia.<br /><br />North Face: A+. I live close to a retail store, but tend to buy their products on discount websites. What I really like is their lifetime warranty. I brought in a GoreTex hardshell because one of the elastic hood cords was not run properly through the stopper, so I couldn't cinch it down. The store shipped it to their repair facility in California, it was fixed and mailed back to me 6 weeks later. Didn't cost me a dime. Later I found a taped seam was delaminating so I repeated the repair process. <br /><br />Altrec.com: A. Great prices online, quick shipping, no complaints.<br /><br />bentgate.com: A. Great prices online, quick shipping, no complaints.<br /><br />Eastern Mountain Sports: A. I'm not on the east coast often, but around New Years I was in Maine/NH doing some backcountry skiing and stopped in to a retail store. Awesome sale, got an Icebreaker wool hoodie for 50% off. Their membership program is free to join and you always get points (unlike REI).goldscotthttps://www.blogger.com/profile/05409233321537352850noreply@blogger.comtag:blogger.com,1999:blog-6940163880772720830.post-17776975486205112202013-01-13T05:12:36.442-08:002013-01-13T05:12:36.442-08:00My experience with Patagonia has been the same. Re...My experience with Patagonia has been the same. Returns are a pain and communication is poor. <br /><br />Put Outdoor Research on the A+ list. <br /><br />I bought two pairs of MHW gloves for 50% off from Mtn Gear on Amazon and got them in two days freight free.Ianhttps://www.blogger.com/profile/10023513087034699039noreply@blogger.com